Shipping policy

Shipping Policy 

Thank you for shopping at Jeanzy We are committed to providing the best possible customer experience. This shipping policy sets out the terms and conditions related to shipping your orders within Egypt. 

*Note that if the customer requests an invoice for more than 1,500 Egyptian pounds, the customer will receive free shipping to any governorate, and if some items are returned so that the invoice is less than 1,000 Egyptian pounds, the shipping costs will be automatically added to the order. 

Shipping methods and schedules: 

Domestic Shipping: 

We provide shipping services within Egypt. 
The estimated delivery time for standard shipping is [2-7] working days according to the governorate. 
Please note that delivery times may vary depending on your location and any unforeseen circumstances. 

Order processing time: 

We strive to process and ship all orders as quickly as possible, during peak seasons or promotional periods, orders may take longer to process. We appreciate your patience and understanding. 

Shipping costs: 

Shipping costs vary according to the governorates as shown in the following: 
 

Governorate	Shipping price
Cairo, Giza and Alexandria	25 EGP.
The Delta and the cities of the Suez Canal include (Qalyubia, Menoufia, Sharkia, Gharbia, Dakahlia, Beheira, Damietta, Tanta, 10th of Ramadan Beheira (south), Kafr El-Sheikh, Port Said, Ismailia, and Suez).	35 EGP.
Governorates closest to Upper Egypt, such as Fayoum, Beni Suef, Minya, Assiut, and Sohag	45 EGP.
The furthest governorates in Upper Egypt, such as Qena, Luxor, Aswan, Red Sea, and Matrouh	50 EGP.
North Coast	50 EGP.
Sharm El Sheikh and New Valley	55 EGP

 
 
Shipping Restrictions: 

Our shipping services are currently limited within the Arab Republic of Egypt and there is no possibility for international shipping. 
We do not ship to P.O. Box addresses. Please provide a physical address for delivery 

 

Delay or problems in the shipment: 

While we strive to ensure the timely delivery of your orders, please understand that unforeseen circumstances, such as weather conditions or logistical issues, may cause delays. 
If there is any significant delay in your shipment, we will notify you immediately via email or phone. 
In rare cases where your parcel is lost or damaged in transit, please contact our customer support team. We will work with the shipping provider to resolve the issue and ensure your satisfaction. 

If you have any further questions or need assistance, please do not hesitate to contact our customer support team at customer.service@jeanzy.com or Whatsapp (01119988933). We're here to help!