FAQs

1- How long will it take to receive my order?

Normally, it takes 3-5 business days for your order to be delivered, we
do not ship on weekends and public holidays.

2- How can I track my order?

You can track your order by visiting our tracking page at
https://bosta.co/en-eg/tracking-shipment/.

3- How can I return or exchange an item?

-We offer returns within 14 days of the arrival date to ensure you have
the best possible experience with us. However, please note that you will be
responsible for paying for the shipping costs when returning your item, taking
into consideration our exchange and return policies please visit
https://jeanzy.com/policies/refund-policy

4- Can I return or exchange an item I bought on sale?

All items purchased during a sale or marked at a discounted rate cannot be exchanged or refunded. If you have any questions about sizing, fit, or fabric, please contact our customer service before making the purchase.

5- How do I know which size fits me?

Each product page has a size chart (INCHES/CM) and a size guide.

6- Can I exchange my points for cash?

Points cannot be exchanged for cash. However, they can be used for free shipping or up to a 10% discount. For more information visit the rewards page HERE

7- How can I take care of my jeans?

1.Wash less frequently.

2.Wash in cold water.

3.Turn jeans inside out.

4.Air-dry or line-dry whenever possible.

5.Spot clean stains promptly.

6.Fold or hang properly.

7.Store jeans carefully.

8.Avoid harsh detergents and bleach.

9.Iron jeans lightly.

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